Here when you need us. No score left behind.
🧭 Where to Start
If something feels off with your scoring, configurations, or results start inside Jira.
Open any issue with Dynamic Score panel
Click Info or Support inside the app
Check the short explanation and link to documentation
Very often, the answer is just a configuration tweak in Space Settings → Apps → Dynamic Score.
✉️ Contact Us
Need direct help? We aim to respond within 48 hours on business days.
📧 Email: support@typeswitch.net
🛠 What to Include
To help us understand and fix the problem faster, please add:
✅ Issue key (e.g.
PROJ-123)✅ Project / space name
✅ Short description of what’s not working
✅ What you expected to happen vs what you see
✅ Screenshots of
Space Settings → Dynamic Score configuration
Issue panel with Dynamic Score open
✅ Your role (admin, project lead, team member)
If the problem is configuration-related, you can also export or copy your config JSON (without sensitive data) and attach it.
🔁 Support Lifecycle
We support:
The latest version of Dynamic Score
Forge-based, auto-updating deployments
How we roll out changes:
Bug fixes and improvements are deployed via Atlassian Forge
You always run the newest version no manual upgrade needed
Legacy builds or self-hosted variants are not supported
💡 Feature Requests
Got an idea for a new scoring model or feature?
We’d love to hear it:
Please mention:
How your team works today
What decision or workflow the feature would improve
Any existing workaround you’re using now
We prioritize our roadmap based on real-world usage and community feedback.